Shipping policy

Last updated: February 18, 2026

 

At Vandann, we are committed to delivering your orders in a timely, reliable, and transparent manner. Please review our Shipping Policy below to understand how orders are processed and shipped.

1) Shipping Locations
  • We currently ship across India.
  • International shipping is not available at this time unless otherwise specified.
2) Order Processing Time
  • Orders are processed within 24–72 working hours after confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During sale periods, festive seasons, or high order volumes, processing times may be extended slightly.
3) Shipping & Delivery Timeline
  • Once dispatched, orders are typically delivered within 3–7 working days, depending on the delivery location.
  • Delivery timelines may vary for remote or non-serviceable pin codes.
  • Vandann is not responsible for delays caused by courier partners due to weather conditions, strikes, regulatory restrictions, or unforeseen circumstances.
4) Shipping Charges
  • Free shipping is available on all prepaid orders above INR 2,500.
  • Shipping charges (if applicable) are displayed clearly at checkout before placing the order.
  • Free shipping offers may be modified or withdrawn at the brand’s discretion.
5) Cash on Delivery (COD) & Partial COD Policy
  • COD and Partial COD are not applicable on orders above INR 5,000.
  • COD / Partial COD availability is subject to pin-code serviceability and internal verification.
  • Vandann reserves the right to disable COD or Partial COD for certain orders based on order value, customer history, or location.
Partial COD Terms

  • Partial COD requires 10% of the total order value to be prepaid at the time of placing the order.

  • The prepaid Partial COD amount is non-refundable in the following cases:

    • Customer refuses to accept the order at the time of delivery

    • Order is returned without acceptance

    • Multiple failed delivery attempts due to customer unavailability

  • The Partial COD amount will be refunded only in cases of:

    • Damaged products

    • Defective products

    • Incorrect products shipped by Vandann
      (Refunds are subject to verification by the Vandann team.)

6) Order Tracking
  • Once shipped, tracking details are shared via SMS / Email / WhatsApp.
  • Customers are responsible for monitoring their shipment using the provided tracking link.
7) Delivery Attempts & Non-Delivery
  • Courier partners typically make 2–3 delivery attempts.
  • If delivery fails due to incorrect address, unavailability, or refusal to accept the order, the shipment may be returned to origin (RTO).
  • In such cases, shipping charges and Partial COD prepaid amounts are non-refundable.
8) Incorrect Address
  • Customers must ensure accurate and complete shipping details while placing an order.
  • Vandann is not liable for delivery failures or delays caused by incorrect or incomplete address information.
9) Damaged or Tampered Packages
  • If a package appears damaged, opened, or tampered with, customers are advised not to accept the delivery.
  • Please contact us immediately with images/videos at support@vandann.com for verification.
10) Split Shipments
  • Orders may be shipped in multiple packages depending on product availability.
  • Customers will be informed in such cases.
11) Contact Us

For any shipping-related queries, please reach out to us at:
Email: support@vandann.com

Contact Number: +91-77377 43997 | WhatsApp