Refund policy

At Vandann “Site” (www.vandann.com), every product is crafted with attention to quality, fit, and finish. We want you to have a smooth and confident shopping experience, and we’re here to help if something isn’t right.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges only under the following conditions:

  • The product received is damaged, defective, or incorrect
  • The issue is reported within 48 hours of delivery
  • The product is unused, unwashed, unworn, and in its original condition
  • All original tags, labels, packaging, and invoices are intact

Unboxing video is mandatory for any return or exchange request.
Requests without a clear unboxing video will not be eligible.

2. Non-Returnable Items

For hygiene, safety, and quality reasons, the following items are not eligible for return or exchange:

  • Products purchased during sale, clearance, or promotional offers
  • Items marked as Final Sale
  • Products damaged due to customer handling, washing, or misuse
  • Requests raised after 48 hours of delivery
3. Exchange Policy
  • Exchanges are allowed only for size or replacement of the same product.
  • Exchange requests are subject to stock availability.
  • If the requested size or product is unavailable, a store credit may be issued instead.

Exchange shipping timelines may vary based on location and stock readiness.

Partial COD Policy

To ensure smoother order processing and reduce non-genuine orders, Vandann offers a Partial Cash on Delivery (COD) option on select orders.

What is Partial COD?

Partial COD requires customers to pay a non-refundable advance amount at the time of placing the order, with the remaining balance payable on delivery.

Refund Eligibility for Partial COD Orders

  • The partial COD (advance) amount is non-refundable if:

    • The order is refused at delivery

    • The customer is unavailable

    • The delivery attempt fails due to customer-side reasons

    • The order is returned without acceptance

  • The partial COD amount will be refunded only if:

    • The product delivered is damaged

    • The product is defective

    • An incorrect item is sent by Vandann

All such cases are subject to internal verification and approval by the Vandann team, including mandatory unboxing video proof.

Once approved, refunds will be processed within 7–10 working days.

Important Partial COD Conditions (Industry Standard)
  • Partial COD orders cannot be cancelled after dispatch
  • Partial COD orders are not eligible for exchange unless a defect or brand error is confirmed
  • The advance amount helps cover logistics, packaging, and handling costs
  • Customers must ensure availability at the delivery address
  • Repeated refusals or failed deliveries may lead to COD restrictions on future orders
Sale & Promotional Orders
  • Partial COD orders placed during sales or promotional campaigns are non-cancellable and non-refundable
  • Exchanges are not applicable unless there is a brand-side error
Vandann’s Rights

Vandann reserves the right to:

  • Decide eligibility for Partial COD on any order
  • Block Partial COD for customers with repeated RTOs
  • Modify the advance amount or disable Partial COD without prior notice
  • Take the final decision in case of disputes
4. Refund Policy
  • Refunds are processed only for damaged, defective, or wrong items
  • Once approved, refunds will be issued to the original payment method
  • Refund processing time: 7–10 working days after approval

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.

5. Return & Pickup Process
  1. Contact us at support@vandann.com or WhatsApp +91-77377 43997 within 48 hours
  2. Share your order ID, issue details, and unboxing video
  3. Our team will review and confirm eligibility
  4. Pickup will be arranged (where serviceable) or return instructions will be shared

Please ensure the product is securely packed to avoid damage during transit.

6. Cancellation Policy
  • Orders can be cancelled only before dispatch
  • Once shipped, cancellations are not permitted
  • Vandann reserves the right to cancel orders due to:

    • Inventory issues

    • Payment failures

    • Suspicious or fraudulent activity

In such cases, a full refund will be initiated.

7. Vandann’s Discretion

Vandann reserves the right to:

  • Approve or reject any return, refund, or exchange request
  • Modify this policy at any time without prior notice
  • Take final decisions in case of disputes
Need Help?

We’re here for you.

Email: support@vandann.com

Contact Number: +91-77377 43997 | WhatsApp

Working Hours: Mon - Sat - 10:00 am to 06:00 pm (IST)